This policy covers parts and accessories ordered from the California Motorsports online store. It does not change the terms of any shop work you book directly with us.

Shipping

• Ground shipping to your address is a flat $14.99 per order within the contiguous United States.
• Shipping to our shop for installation is free. Choose Install at California Motorsports at checkout and your parts come to us at no shipping charge.
• Parts ship from our distribution partners’ warehouses. Most orders ship from the nearest warehouse with stock; for San Diego-area customers that is usually Reno, NV, which is 1–3 business days in transit once the order leaves the warehouse.
• In-stock orders usually leave the warehouse within 1–2 business days. You will receive a tracking number by email as soon as the order ships.
• Oversized and freight items (wheel and tire sets, full exhaust systems, bumpers, body kits, lift kits and similar) do not qualify for flat-rate shipping and are quoted separately before we charge you. If you see “Call for shipping quote” on a product, contact us and we will price it for your address. Freight deliveries require a signature.
• Alaska, Hawaii, PO boxes, APO/FPO addresses and international destinations are quoted on request.
• Delivery dates are estimates, not guarantees. We are not responsible for carrier delays, but we will help you chase any package that goes missing.

Ship to our shop for installation

Choose Install at California Motorsports at checkout and your parts ship free to our shop at 1150 N 2nd St, El Cajon, CA 92021, in your name. We inspect everything on arrival and contact you to schedule the install. See our Installation Terms for the deposit, labor rate and warranty.

Backorders and special orders

If an item is backordered after you place your order, we will email you with the expected date. You can wait or cancel for a full refund at any time before it ships. Special-order items are ordered from the manufacturer for you and cannot be cancelled or returned once the manufacturer has accepted the order.

Damaged, defective or wrong items

Inspect your order when it arrives. Report shipping damage, a defect or an incorrect part within 48 hours of delivery by emailing Sales@California-Motorsports.com with your order number and photos of the part, the box and the shipping label. Keep all packaging until the claim is resolved. We handle the carrier or manufacturer claim and send a replacement or refund. If we shipped the wrong item, we arrange the return and the replacement at our cost.

Returns

• Returns are accepted within 30 days of the invoice date on parts that are unused, uninstalled, complete and in the original undamaged packaging. Nothing is accepted after 30 days.
• Every return needs a return authorization. Email Sales@California-Motorsports.com with your order number and the reason; we will send the RMA number and return address. Packages that arrive without an RMA number are refused.
• A 35% restocking fee applies to all returns of unused items and is deducted from the refund.
• Return shipping is paid by the customer unless the return is due to our error or a defect. Freight-collect returns are refused.
• Refunds go to the original payment method, normally within 5–10 business days after the warehouse receives and inspects the part. Original shipping charges are not refundable.
• Installed, modified or altered parts cannot be returned, and we do not reimburse labor.

Not returnable

• Special-order and made-to-order parts
• ECU tunes, software, tuning licenses and programmers once registered or activated
• Electronics that have been installed or opened
• Opened fluids, chemicals and aerosols
• Wheels or tires that have been mounted
• Parts that have been installed, modified, painted or damaged
• Clearance, scratch-and-dent and final-sale items

Cancellations

Orders can be cancelled free of charge until they are processed, which usually happens within a few hours of payment on business days. Once an order has been processed, a 5% cancellation fee applies. After an order ships it is treated as a return under the terms above. Special-order items cannot be cancelled once the manufacturer has accepted the order. Email us as soon as possible and include your order number.

Questions

Email Sales@California-Motorsports.com or call or text (619) 929-7710, Monday to Friday 8am–5pm and Saturday 9am–12pm.